Welcome to Custeam, your go-to destination for premium drum sticks and percussion instrument accessories. We're here to support musicians and enthusiasts, from beginners to professionals, across the United States and Europe. Below are answers to some frequently asked questions about our products, ordering process, shipping, and more.
Yes, sure, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. The most orders can be shipped out within 72 hours. Kindly note a small number of orders may still need between 3-5 business days depending on stock availability.
US warehouse:Typically, orders are delivered within 2-5 business days to US location.
China warehouse: orders are delivered within 4-12 business days to worldwide.
Delivery details will be provided in your confirmation email.
Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.
In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's progress online.
Absolutely! Our products are designed to meet the needs of artists at all levels, including beginners. We also provide guidance and recommendations to help new players select the best products for their needs.
CUSTEAM specializes in high-quality drum sticks, drum stick bag, custom drumsticks, Mallets and percussion instrument accessories tailored for drummers and percussionists. Our range includes various models and sizes to cater to different playing styles and preferences.
Please follow these instructions:
Check your login details. Your login username is the email address you used for registration.
If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.
Please make sure that your web browser accepts cookies.
Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again.
If you are still unable to access your account, you can contact our Customer Service Department and indicate the problem. We will assign a new password for you and you can change it once you log in.
Please sign in to your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.
Yes, the more pieces you purchase, the higher the discount. Please contact our Sales Department and provide the following information:
- The product(s) that you are interested in
- The exact order quantity for each product
- Your desired timeframe
- Any special packing instructions, e.g. bulk packing without product boxes
Our Sales Department will reply to you with a quotation. Please contact info@custeamdrum.co
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Yes, we offer a one-year warranty against manufacturing defects on all our products. If you encounter any issues, please contact our customer service for assistance.
Our products are made from high-quality materials and undergo rigorous testing to ensure durability and performance. We are committed to providing musicians with the best possible accessories to enhance their playing experience.
To customize a product, simply select the item you wish to purchase and use our online customization tools to specify your preferences for size, material, grip, and design. If you need further assistance, our customer service team is always ready to help.
Since our products are customized to order, production times can vary. Typically, it takes 3-5 days from the order date to ship a product. Shipping time is additional and varies by destination.
We accept a variety of payment methods, including credit/debit cards, PayPal, and other popular online payment platforms. All payment methods are secure and encrypted for your protection.
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we have received payment, the order status will show "Processing".
Yes, we offer wholesale pricing for retailers interested in carrying our products. Please contact us directly for more information on our wholesale program.
You can contact us through our contact page or email to info@custeamdrum.com! We will be happy to assist you.